Shipping & Returns

Note for the studio owner: review these terms against your real carriers, regions, and timelines before launch.

Processing & lead times

Most pieces are made to order and finished by hand, so they aren't shipped from a shelf. Each product page lists its typical lead time; commissions are quoted individually. Processing time is in addition to transit time.

Where we ship

We currently ship to the United States, Canada, the United Kingdom, and Australia. Rates and available methods are calculated at checkout based on destination and package size. If your country isn't listed, contact us — we may still be able to help.

Packaging

Pieces are packed carefully — cushioned and braced — because they're delicate and we want them to arrive perfect. Devotional lanterns and fine-detail figures get extra protection.

Tracking

Once your order ships you'll receive a confirmation email with tracking where the carrier provides it.

Damaged in transit

If a piece arrives damaged, email [email protected] within 7 days with photos of the item and packaging. We'll make it right — a repair, replacement, or refund as appropriate.

Returns

• Because pieces are made to order, we generally cannot accept returns on change-of-mind. Please review product details, dimensions, and finishes before ordering.
• Custom commissions and personalized work are non-refundable once production begins, beyond any refundable portion of the design deposit agreed up front.
• Defective or mis-made items are covered — contact us and we'll repair, remake, or refund.

Questions

Email [email protected] before ordering if you're unsure about anything — we'd rather get it right than have you guess.